Built to be trusted with your customers’ conversations.
Security and reliability aren’t add-ons — they are the core of a managed service. Your desk runs isolated, encrypted, patched, backed up, and monitored, so your team can focus on customers instead of infrastructure.
Handled for you, as part of the service.
Running a support desk safely means patching, monitoring, backups, and mail hygiene — every week, forever. That work is ours, not yours.
Isolated per client
Your helpdesk runs in its own dedicated environment and database. No shared multi-tenant commingling of data with anyone else.
Encrypted in transit
All traffic is served over HTTPS/TLS with automatically managed certificates, so data is protected end to end on the wire.
Authentication & SSO
Optional two-factor authentication on agent and admin accounts, with SAML SSO, OAuth, and LDAP options for teams that need them.
Role-based access control
Admin, Agent, and read-only Viewer roles, plus per-desk access. Least-privilege by default, so people only see and do what they should.
Managed patching & hardening
The platform is kept current and security-patched as part of the service. You never run outdated or unpatched software.
Automated backups
Regular backups keep your conversations, customers, and settings recoverable, with recovery procedures maintained by our team.
24/7 monitoring & alerting
Mail flow and system health are watched around the clock. A stall or outage triggers an immediate alert to our operations team.
Send-capacity monitoring
Outbound volume is tracked against sending capacity with early alerts, so your team’s replies never silently hit a limit.
Email authentication
SPF, DKIM, and DMARC-aligned sending protects your domain from spoofing and abuse, and keeps your sender reputation clean.
Safe mail intake
Attachment size limits and hardened fetching stop oversized or malformed emails from disrupting service. No stuck queues.
Activity logging
Actions across the desk are logged, supporting accountability and audit of who did what, and when.
EU data residency
EU clients receive EU data residency. Tell us your regional requirements and we will configure hosting to match.
Reliability, engineered in.
The failures that quietly break a support desk are rarely dramatic. They are a single malformed message jamming the queue, or a brief upstream outage swallowing mail nobody notices is missing.
A bad message can’t jam the queue
Mail intake is protected by lock and timeout safeguards, so one oversized or malformed email cannot stall everything queued behind it.
Self-healing intake
The system recovers automatically from transient upstream email-provider interruptions, with no message loss when service resumes.
Watched around the clock
If inbound mail stalls, our operations team is alerted automatically — usually before anyone on your side notices anything is wrong.
Your data stays yours
Your conversations, customers, and brand remain entirely your own, on an instance dedicated to you and nobody else.
Enterprise-grade security, built in.
Your own isolated instance on a monitored infrastructure, backed-up daily — with the access controls and data-handling enterprise teams expect.
Your own private instance
Every client runs on a dedicated, isolated instance — never shared multi-tenant.
Enterprise access controls
2FA, SAML SSO, OAuth, and LDAP, with role-based and per-mailbox permissions, reCAPTCHA, and IP restrictions.
Privacy & data protection
EU data residency, GDPR tooling, audit logs, no tracking pixels, mail signing, and managed daily backups.
Reliability & managed operations
Managed hosting, monitoring, backups, updates, security patching, mail-flow checks, and maintained recovery procedures.
Questions your security team needs answered?
Send them over. We would rather work through the detail before you buy than after.