Features

Everything your team needs to manage support emails properly.

A managed helpdesk with shared inboxes, ticketing, automations, reporting — and setup handled for you.

DeskStack features overview

Email & Inbox Management

Turn email into structured support
Email-to-ticketing

Turn every support email into a trackable ticket automatically.

Shared inboxes

Multiple team members can monitor, claim, and reply to the same inbox in real time.

Multiple mailboxes

Connect support addresses for different teams or departments.

Email templates

Save and reuse common replies for faster responses.

Team Workflow

Built for how your team actually works
Assignments

Give every ticket a clear owner.

Internal notes

Discuss tickets privately with teammates.

Tags & statuses

Organize tickets by issue type, priority, and stage.

Automations

Route, tag, and organize tickets automatically.

Managed Setup

We handle the technical setup for you
Easy onboarding

We handle setup so your team is up and running fast.

Mailbox help

Get support connecting your business email addresses.

Custom branding

Add your logo, colors, and support identity.

Launch checklist

Go live with users, inboxes, replies, and workflows ready.

Visibility & Reporting

Stay informed about what's happening
Ticket dashboard

See open, pending, and resolved tickets at a glance.

Reports & metrics

Track ticket volume, response activity, and team workload.

Customer history

View past conversations before replying.

Ticket notifications

Stay informed when new tickets or updates arrive.

Trust & Reliability

Business-ready safety and support
Secure access

Protect accounts with secure login options.

Role-based access

Control what each team member can see and do.

Daily backups

Help protect your workspace data.

Managed updates

We handle hosting, maintenance, and updates.

Quick to get started

Ready to give your team a better helpdesk?

Get in touch and we'll have you live in days — handling customer email, tickets, and cases in one place, with transparent pricing that scales as you grow.

Start your helpdesk